RTS Enterprise Portal
End-to-end citizen service delivery — AI-verified, blockchain-sealed.
- citizens served
- 40L+
- citizens served
- services digitized
- 16+
- services digitized
- payment gateways
- 6
- payment gateways
- notification channels
- 5
- notification channels
Manual governance is breaking down
Citizens visit offices multiple times and wait days for approvals that should take minutes.
Officers manually verify every document, field by field, application by application.
₹22,845 Cr in fraud losses: document forgery, fake certificates and tampered NOCs, with no verification mechanism in place.
No tracking, no escalation, no accountability — so Right to Service mandates go unmet.
Legacy portals, tax databases and citizen registries don’t talk to each other.
No transparency, no status tracking, no digital receipts — citizen trust erodes daily.
RTS Enterprise Portal
End-to-end service delivery — dynamic forms with 30+ field types, a configurable multi-stage workflow engine, payments, generated certificates and per-stage SLA tracking across citizen, officer, admin and counter portals.
AI DocVerify
OCR + SLM-based automatic document verification built into the flow — 87% faster and 95% accurate, so officers review only flagged mismatches instead of every field.
Blockchain DocVerify
SHA-256 tamper-proof certificates, QR-verified by any citizen on any phone and legally admissible under the Bharatiya Sakshya Adhiniyam 2023.
How It Works
- 1
Register & browse
OTP-based login for quick onboarding, then a service catalogue organised by department.
- 2
Apply
Dynamic forms with 30+ field types, auto-saved drafts, and pincode and ward lookup that auto-fills location data.
- 3
Upload & AI-verify
Documents and photo evidence are read by OCR, compared by the SLM, and scored — the officer sees only what needs review.
- 4
Pay
Online through six gateways, or pay at the counter in cash or DD with a printed receipt.
- 5
Track
Real-time status and SLA timeline, with SMS, email, WhatsApp, push and in-app alerts at every stage.
- 6
Download a QR-verified certificate
The certificate is generated, blockchain-sealed and verifiable by anyone, anytime, by scanning the QR code.
The Numbers
40L+
citizens served
Live at a large municipal corporation serving 40L+ citizens — not a prototype, but battle-tested software.
16+
municipal services digitized
Water connections, fire NOC, health licences and building permits — digitized end to end.
262+
database migrations
Production-ready, across 6+ government departments onboarded.
6
payment gateways integrated
With 5 active notification channels and 4 eSign providers supported.
RTS Enterprise Portal
- Verification
- The officer opens each application manually
- Comparison
- Form fields compared with uploaded documents one by one
- Throughput
- 15 minutes per application, 8 applications per day
- Errors
- Human errors in repetitive checking
- Verification
- AI reads the form data and extracts document info via OCR
- Comparison
- The SLM compares and shows an accuracy percentage instantly
- Throughput
- 2 minutes per application, 50-60 per day
- Errors
- The officer reviews only flagged mismatches
Perpetual License
Offered as a perpetual license — deploy on your infrastructure, own it for life. Engineered by Stark Digital (OEM), licensed through Diginexa Pro Hub.
What your license includes
Perpetual usage rights for one institution
On-premise deployment
Installation & configuration
Knowledge transfer & training
12-month update window
Documentation
Payment-gateway and notification-channel configuration, plus legacy-integration setup where APIs exist
Contracted separately
Annual maintenance contract (AMC) & support retainer
New-feature development
Third-party infrastructure and gateway charges
Deployment rights
Single-institution licence, unlimited internal users, deployed on-premise or on institution-controlled cloud.
Engineered by Stark Digital — OEM
Frequently asked questions
No — there is no rip-and-replace. An integration gateway plugs into the infrastructure you already run: the state citizen portal, water billing, property tax databases, state core services APIs, chatbots and auto-login SSO. Your legacy systems keep working while the portal adds the workflow, verification and tracking layer on top.
Yes. A dedicated Citizen Facilitation Centre module handles walk-ins: counter staff search applications by tracking number, name or phone, collect cash or DD with a full audit trail, print thermal or A4 receipts, and run a daily cash scroll with open/close totals. No one is left behind.
Six providers are integrated with automatic routing, webhook verification and full reconciliation. An intelligent fee engine supports slab-based, formula-based and lookup-based rules, budget-code splits across heads, challan generation with unique numbers, and date-wise collection summaries.
It is built for it: AES-256-GCM field-level encryption for Aadhaar and sensitive PII, a hierarchical RBAC with 10+ roles and granular action-resource permissions, JWT with OTP and 2FA plus refresh-token rotation, and complete audit logging where every API call and officer action is timestamped and immutable. It is DPDP Act-ready and WCAG AA compliant.
English and Hindi, with full multilingual support and Indic transliteration, so citizens apply, track and receive notifications in the language they actually use.
Through a configurable multi-stage workflow: citizen submits, clerk verifies, inspector reviews, payment gate, HOD approval, certificate generated. It supports conditional branching on form data or fees, parallel stages, per-stage SLA timers moving on-track to at-risk to breached, round-robin or rule-based auto-assignment, and automatic escalation — with reject, return and escalate paths at every step.
Integrations
A legacy integration gateway plugs into what you already run: the state citizen portal, water billing systems, property tax databases, state core services APIs, chatbot integration and auto-login SSO bridges. No rip-and-replace required.
The workflow engine drives configurable multi-stage approvals with conditional branching, parallel stages, payment gates and per-stage SLA timers with automatic escalation. Certificates are generated from templates with a QR verification URL on every document, and signed through Aadhaar-based eSign — legally binding under the IT Act 2000 — with multiple eSign providers supported.
Citizen Facilitation Centre counters cover walk-ins with cash and DD collection, receipt printing and daily cash-scroll reconciliation.
Ready to see it on your infrastructure?
A written quote for your scale — typically within 2 business days.
- On-prem by default
- No rip-and-replace
- Perpetual ownership
- OEM-backed